At Cleardoura, we want every customer to feel confident and satisfied with their purchase.

If you are not completely satisfied with your order, you may request a return according to the conditions outlined in this policy.

1. Return Period

You may request a return within:

30 days of receiving your order

To be eligible for a return, your item must meet the following requirements:

• The product must be unused and in its original condition
• The product must include original packaging and accessories
• The item must not show signs of use, damage, washing, or alteration

Items that do not meet these requirements may not be accepted.

2. Return Process

To request a return, please contact our customer service team before sending any items back.

Please include:

• Order number
• Product name
• Reason for return
• Photos of the item (if applicable)

Our team will review your request and provide return instructions if your request is approved.

Please do not send items back without prior approval, as unauthorized returns may not be processed.

3. Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is damaged
• The wrong product was sent
• The product has a confirmed quality issue

We recommend using a trackable shipping service when returning items, as Cleardoura is not responsible for packages lost during return transit.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the refund status.

If approved:

• Refunds will be issued to the original payment method
• Processing time may vary depending on your payment provider
• Refunds are generally completed within 5–10 business days after approval

Original shipping fees may not be refundable unless the return is caused by an error on our part.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within:

7 days of delivery

Please provide:

• Order number
• Photos of the product and packaging
• Description of the issue

We will review the information provided and offer an appropriate solution, including replacement or refund when applicable.

6. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items damaged due to improper use or care
• Products without original packaging
• Items returned outside the return period
• Customized or specially made products (if applicable)

7. Exchanges

At this time, we do not offer direct exchanges.

If you need a different product, size, or style, please return the original item according to this policy and place a new order separately.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Cleardoura

Email
service@cleardoura.com

Phone
(+1) 216 777 3947

Company Name
Yichang Lanqian Trading Firm (Sole Proprietorship)

Business Category
Home & Living

Registered Address
No. 114, Group 2, Liaojialin Village, Xiaoxita Subdistrict Office, Yiling District, Yichang City, Hubei Province (Self-declared)

Return Address:
No. 49 Nanhuan Road, Andou Village, Chendai Town, Jinjiang City, Quanzhou City, Fujian Province

Last Updated

September 2026

Cleardoura
Objects for a more considered home.