FAQ
What is Cleardoura?
Cleardoura is a home and lifestyle brand focused on thoughtfully selected objects that bring warmth, texture, and balance into everyday spaces.
Our collection includes lighting, pillows & throws, and dining & kitchen essentials, designed to help create comfortable and considered homes.
What products does Cleardoura offer?
Cleardoura offers a curated selection of home products across three main collections:
Lighting
Decorative and functional lighting pieces designed to enhance the atmosphere of your home.
Pillows & Throws
Soft textiles that add comfort, texture, and warmth to living spaces.
Dining & Kitchen
Carefully selected pieces designed for everyday meals, gatherings, and shared moments.
Where is Cleardoura located?
Cleardoura is operated by:
Company Name
Yichang Lanqian Trading Firm (Sole Proprietorship)
Business Category
Home & Living
Registered Address
No. 114, Group 2, Liaojialin Village, Xiaoxita Subdistrict Office, Yiling District, Yichang City, Hubei Province (Self-declared)
Product Questions
Are product colors exactly the same as shown in the images?
We make every effort to display product colors accurately.
However, colors may vary slightly depending on screen settings, lighting conditions, and device displays.
Are product dimensions included?
Yes. Product dimensions and specifications are provided on individual product pages whenever available.
We recommend reviewing product details carefully before placing your order.
How should I care for my Cleardoura products?
Care instructions vary depending on the product material.
For the best results, please follow the care information provided on the product page or product packaging.
Ordering Questions
How do I place an order?
To place an order:
- Select your preferred product
- Add the item to your shopping cart
- Proceed to checkout
- Enter your shipping and payment information
- Confirm your order
You will receive an order confirmation email after your order has been successfully placed.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible.
We will do our best to assist before your order enters the shipping process.
Once an order has been shipped, changes or cancellations may no longer be possible.
What payment methods do you accept?
We accept secure payment methods available during checkout, including major credit and debit cards and other supported payment options.
All payments are processed through secure payment providers.
Shipping Questions
How long does shipping take?
Orders are typically processed within:
1–3 business days
Estimated delivery time:
7–15 business days
Delivery times may vary depending on your location, carrier conditions, and customs procedures.
How can I track my order?
Once your order has been shipped, tracking information will be provided through your order confirmation email.
Please allow some time for tracking information to become available after shipment.
Do you ship internationally?
Shipping availability depends on the destination and will be shown during checkout.
Available shipping options and costs will be calculated based on your order information.
Returns & Refunds
What is your return policy?
We accept eligible returns within:
30 days of receiving your order
Items must be unused, in original condition, and include original packaging.
Please review our Return & Refund Policy for complete details.
How do I request a return?
Please contact our customer support team with:
- Order number
- Product name
- Reason for return
- Photos of the item (if applicable)
Our team will review your request and provide return instructions.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds will be processed to your original payment method.
Refund processing times may vary depending on your payment provider but are generally completed within 5–10 business days after approval.
Customer Support
How can I contact Cleardoura?
You can contact our customer support team through:
Phone
(+1) 216 777 3947
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
We aim to respond to customer inquiries as quickly as possible.
Cleardoura
Objects for a more considered home.
